Effective October 28, 2026
These terms are an agreement between you and EASYPOINTPOS LLC ("we", "us"), which operates PlatesToEat on the web and in the PlatesToEat app. By creating an account or placing an order you agree to them. Our Privacy Policy explains how we handle your information.
PlatesToEat is a marketplace that passes your order to independent local restaurants. The restaurants prepare and sell the food, and they set their own menus, prices, hours and availability. We do not prepare, sell or deliver food. Each restaurant is responsible for the food it sells, including its quality, safety, ingredients and allergen information. If you have a food allergy, contact the restaurant before you order.
You must be at least 13 years old to use PlatesToEat. If you are under 18, you need a parent's or guardian's permission to pay for an order.
When you place an order, we send it to the restaurant you chose. The restaurant may accept or decline it, for example when an item is sold out or the kitchen is closing. If your cart has items from more than one restaurant, each restaurant receives, fulfills and charges for its own items as a separate order. Prices, taxes, delivery fees, any card fee and tips are shown at checkout before you place your order.
When you pay online, your card is charged by the restaurant you ordered from, through that restaurant's card processor. Where a restaurant offers it, you can choose to pay in store when you pick up instead. If you save a card for faster checkout, it is stored encrypted and you can remove it at any time from your account.
Tips are optional. A restaurant tip goes to the restaurant's staff, and a delivery tip goes to your courier.
Where a restaurant offers delivery, it is carried out by independent third-party courier services, not by us. Delivery times are estimates and can change with traffic, weather and how busy the restaurant is. Please give an accurate address and be available to receive your order.
Cancellations, refunds and problems with an order (such as a missing or wrong item) are handled by the restaurant that sold it, under its own policies. Once a restaurant has started preparing your order it may not be possible to cancel it. Contact the restaurant first; if you can't reach it or can't resolve the problem, contact us with your order number and we will help.
Alcohol and tobacco products are not sold through PlatesToEat.
Please don't misuse PlatesToEat. In particular, don't:
We may suspend or close an account that breaks these terms.
We work to keep PlatesToEat available, but it may sometimes be unavailable, and restaurants may join, leave or pause online ordering at any time. We may change or stop features. We may also update these terms; when we do, we will change the effective date above, and if a change is significant we will let you know in the app or on the website. If you keep using PlatesToEat after a change, the updated terms apply.
PlatesToEat is provided "as is" and "as available". We do our best to show accurate menus, prices and hours, but that information comes from the restaurants and can change. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you for any claim about PlatesToEat is limited to the greater of the amount you paid for the order involved or $100. Nothing in these terms limits any rights you have under consumer protection laws that cannot be waived, or any liability that the law does not allow us to limit.
These terms are governed by the laws of the State of Louisiana, United States. This does not take away any protection you have under the consumer laws of the place where you live.
Email [email protected] or call (866) 912-4923. More ways to get help are on our help page.